Privacy Policy

We're not doing anything sketchy with your data. Here's exactly how we use it:

• Service Delivery: Obviously, we need your contact info to schedule appointments and let you know when your car's ready. Can't exactly fix your BMW without knowing it's a BMW, right?
• Communication: We'll send appointment reminders, service updates, and maybe the occasional maintenance tip. Nothing spammy - we're too busy turning wrenches for that.
• Payment Processing: Gotta get paid somehow. We use secure processors to handle transactions.
• Record Keeping: Maintaining your service history helps us track what's been done and what might need attention down the road. Plus, warranty stuff.
• Website Improvement: Those analytics help us figure out if our site's actually useful or just confusing.
• Legal Compliance: Sometimes we're required to keep records for tax, warranty, or regulatory reasons. Fun stuff.

We take security seriously - probably more seriously than we take our coffee orders (and that's saying something).

What We Do:

• SSL encryption on our website (that little lock icon in your browser)
• Secure, password-protected databases
• Limited staff access - only folks who need your info can see it
• Regular software updates and security patches
• Secure payment processing through certified providers

That said, no system's perfect. We do our best to keep things locked down, but we can't guarantee 100% security (nobody honestly can). If we ever have a breach, we'll let you know ASAP.

We're not in the business of selling your data. Period. But we do work with some third parties to run the shop:

Service Providers We Use:

• Payment Processors: For handling credit card transactions securely
• Email Services: To send appointment confirmations and reminders
• Scheduling Software: For managing bookings and calendar stuff
• Accounting Software: Invoicing and financial record keeping
• Parts Suppliers: Sometimes we need to share vehicle info to order the right parts

These partners are contractually required to keep your info confidential and only use it for the specific services they provide to us.

When We Might Share:

• If you've got a warranty claim and the manufacturer needs documentation
• If legally required (court order, regulatory compliance, that kind of thing)
• With your explicit consent for specific purposes

Yeah, we use cookies. Not the chocolate chip kind (sadly), but the digital ones that help our website work better.

Types of Cookies We Use:

• Essential Cookies: These keep the site functioning - like remembering you're logged into the booking system
• Analytics Cookies: Help us understand how people use the site so we can make it less annoying
• Preference Cookies: Remember your settings and choices

Most browsers let you control cookies through their settings. You can block 'em if you want, but some parts of the site might not work as smoothly.

We're not using any sneaky tracking pixels or following you around the internet. That's just creepy.

It's your data, and you've got rights. Here's what you can do:

• Access: Want to see what info we've got on you? Just ask. We'll send you a copy.
• Correction: If something's wrong or outdated, let us know and we'll fix it.
• Deletion: Want us to delete your data? We can do that, though we might need to keep some stuff for legal or warranty reasons.
• Opt-Out: Don't want marketing emails? Unsubscribe anytime. You'll still get service-related messages though (like "your car's ready").
• Data Portability: Want your service records to take to another shop? No hard feelings - we'll provide them in a usable format.
• Object: Disagree with how we're using your data? Let's talk about it.

Under Canadian privacy laws (PIPEDA), you've got solid protections. If you think we're not handling your info properly, you can file a complaint with the Privacy Commissioner of Canada.

If you've got questions about this privacy policy or how we handle your data, don't hesitate to reach out. We're pretty easy to talk to.